Help · payments

Payments are clear before the guest confirms.

Kulturely shows the complete amount before checkout and keeps a clear record of each booking and payment.

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01

Prices in your market

Kulturely shows the complete amount, including the 10% guest service fee, in the currency used by the experience’s operating market before payment.

02

Book now

Choose a listed date or another future time. Payment confirms the booking when checkout verifies the time and number of guests.

03

Ten-minute checkout

Your chosen time is saved for ten minutes while you pay. If time runs out, start again so Kulturely can check it is still available.

04

Payment processing costs

If the policy allows, a guest-caused refund can deduct payment processing costs that cannot be returned. Host-caused cancellations return everything the guest paid.

05

Host earnings and withdrawals

Earnings normally become eligible seven days after the experience. Any positive eligible balance is included in the next weekly automatic payout once Stripe withdrawals are connected.